AI Video Privacy Policy | PicToVideo AI

Introduction

PicToVideo AI ("PicToVideo AI", "we", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use pictovideo.ai and our image-to-video generation service.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information: Your name, email address, and other details you provide when creating an account.
2. Usage Data: Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information: Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies: Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information: Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.
6. Uploaded and Generated Content: Images, prompts, generated videos, and technical metadata required to provide generation, history, and download features.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.
• Process uploaded images and prompts through the AI provider selected for the service.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With infrastructure, storage, payment, analytics, and AI service providers who help us operate PicToVideo AI under appropriate contractual safeguards.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Content safety processing and records

To enforce our content rules, prompt text is sent to Waffo Prompt Sift. Prompts, reference images, and generated images or videos, or links needed to retrieve them, are processed by moderation services accessed through fal. This material may include personal data and likenesses. These checks are separate from the selected generation provider’s own safety measures.

We retain relevant task and account identifiers, moderation decisions, reasons, and technical timestamps as needed to enforce the rules, investigate misuse, handle reports and appeals, and meet legal obligations. Access is limited to authorized personnel and service providers as needed for those purposes. Retention depends on the applicable operational and legal needs; we do not specify a fixed retention period here. You may use the contact details below for access or deletion requests.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

You have the right to access, update, export, or delete your personal information. You can do this through your account settings or by contacting us at the email address below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions or want to request access or deletion, contact us at support@pictovideo.ai.